Prospect and Resident CRM
With Knock’s Prospect and Renewal CRM, front office teams have access to the best tools in the industry to communicate with prospective and existing residents.
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Convert prospects on any channel
Knock® lets you communicate with the people in your pipeline the way they want. Text, email, chat, social, phone call — they’re all visible on a single conversation screen, so you’re always able to deliver on their expectations and track their entire leasing journey from start to finish.
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Reduce turnover
Knock provides the tools leasing teams need to send resident satisfaction sky high and eliminate unwanted turnover.
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Improve leasing conversions with automation
Leasing doesn’t have to be so complicated. With tens of millions of prospect interactions under our belt, we’ve turned the most critical leasing tasks into an automated dashboard, so property teams can focus on conversions without getting lost in task management.
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REPORT
Success in Multifamily Leasing Performance
Our survey of 700+ multifamily professionals reveals top operational priorities and areas of friction — and illuminates paths to align frontline and front office goals, improve performance, and drive success.
Features include
Omni-channel communications
With SMS, email, Facebook messenger, chatbot, livechat, and phone, you can communicate with leads on the channel they prefer.
Automated responses
Automation ensures 100% of prospects get an immediate response, giving leasing teams time to work on more personalized outreach.
Quick reply templates
Save time with ready-to-use messaging templates for email and SMS.
Mass messaging
Need to send a message to a waitlist or to existing residents? Knock’s messaging tools make it easy to reach them all with one click.
Performance tracking
With Knock Business Insights, management can dig deeper into follow-ups, conversions, engagement, and call logs — for individuals, teams, and regions.
Quote generator
Generate and send quotes within messages, all from one screen.
Discover more leasing insights & best practices
Living Well improves leasing team performance with Knock
Success in Multifamily Leasing Performance: Aligning Frontline and Front Office Priorities
