The Front Office Platform for Multifamily

We use only the best in breed and have trusted Knock as our go-to and only leasing technology platform. Their team has taken time to listen to our feedback and build leasing tools that optimize our leasing performance, which has increased not only our revenue but also the satisfaction of our tenants.

Our leasing teams have been able to successfully work from home, ensuring we are doing our part in social distancing, keeping our staff and customers safe while allowing us to maintain communication and service with our customers. Our teams have been able to connect with prospects and residents, secure applications sight unseen, and also facilitate move-ins without ever meeting the prospect face to face at almost every one of our communities.

Knock Tours gives us immediate visibility into data points across every tour, not just the shops. We have an accurate 360-degree view on our leasing operations to immediately help us zero in on improvements. This data has also added significant performance value. During our initial pilot, communities using Knock Tours had a 63% higher visit-to-lease rate than those without it. It was a no-brainer for us to expand.

Knock has given us clarity to control costs. Before, we were manually tracking leads and leases from each advertising source and figuring out costs.

Knock continues to take giant steps in bringing us the most efficient, cutting-edge technology — the intelligent front office — that brings us more peace of mind and confidence in continuing to optimize our leasing performance.

Being onsite, you have so many things to worry about. It’s nice to know that leasing is taken care of with Knock.

We want to make sure we can get everything done effectively, and Knock has enabled us to do that. Knock made things so much easier.

Knock gives us the info we need, as we need it. It’s performance data on steroids.

In the analytics from Knock, we can drill down by property and for each employee. It really helps me identify challenges and gives me the visibility I need to be able to provide additional resources to help employees succeed.

Knock had the right tools for a successful integration. It was seamless.

Knock has got to be one of the best companies at customer care I’ve seen in my 40 years of property management.

Knock Tours has really helped us optimize the leasing experiences of our onsite teams and prospective renters because everything our agents need is right in the app. Now, when prospects have questions during a tour, we can answer them on the spot instead of making renters wait and giving them the option to fall in love with another property.

In all of my years, I believe y’all are the first company that has stayed true to any road-map timeline ever presented to me…hats off to you all!

Marketing looks at the engagement score report every week. It’s a singular thing we can point to to let our regional and onsite teams know how they are doing. If someone isn’t doing well, we can pull up their engagement score in Knock and know right away if it’s a sales issue or a marketing issue. That is one of the best parts about Knock in our world!

Knock gives us faster response times, and helps us stay aligned with our prospects’ interest and timelines.